Our Process
1. Consultation, listen, suggestions
After receiving an inquiry, we will first set up a meeting appointment.
Our first step is to listen and understand our client’s request, their situation or any issues they may have. After, we will propose solutions and countermeasures based on the knowledge and experience of mgn. The estimate fee will be decided to best suit the proposal and the client.
On the day of work
About the meeting
Tools required:
- Zoom / Google meet
Frequency: for regular / once a week ~ once every two weeks
Since mgn is fully remote, we would also like to ask our client to have the meeting online (online/ offline, tools that are essential can be arranged to best fit the convenience of our clients).
Usually, we will meet online about once every 1-2 weeks. By maintaining a cycle of engaging back and fourth, we can receive feedback quickly and therefore reaching our goals faster as well as having flexibility to manage in certain incoming situations.
※This work flow is recommended.
About the tools for communication
Tools required:
- Slack
- TypeTalk
- Chatwork
- Facebook Messenger
- Other (based on client’s preference)
As a common tool on a daily basis, mgn members use slack to communicate. However, we are tailored to what works best for our clients because each client prefers different tools and each company regulations are different.
On that note, if the client prefer to use only email, it might be difficult to keep the flow of our regular exchange as well as unable to share conveniently with others. Therefore, for clients who are not yet familiar with the above chat tools, mgn will introduced and guide you in how to use it.
Task management
Tools required:
- Backlog
A task management tool called Backlog is used to manage all tasks and progress. ‘Backlog’ makes it very easy to keep track of everyone and one’s overall schedules and progress. It also allows one to interact with their clients and manage task status. Furthermore, you can manage code and save related files.
Clients who are not familiarize with this tool can be rest assured since mgn will give a proper introduction on how to use it. Once the clients understand the basics, they can also use it for their own work.
About exchanging data
Tools required:
- Backlog
- Google Drive
Data will be exchanged throughout the negotiation periods such as receiving website materials from customers and documents during meetings. mgn uses services like Google Drive and Backlog for sharing and storing files. Others preferred option can be requested if needed.
Site Production Flow
Similar to above, we will continue to respond to requests such as production, examination of proposal contents, creation of materials…etc.
This process continues as we interact with our clients using different tools specified for the task.
Project completion/ Progress after publishing
WordPress maintenance
In order to preserve the safety and smooth navigation process of the website, it is important to continue the maintenance process even after the launching the website. For this task, mgn will focus on updating WordPress and the plugins itself (programs that adds additional functions).
※There will be a monthly fee contract to make necessary updates and checking the website status.
Brush up on contents
It is crucial to observe the website access analytics and improve the published site. Based on the analyzed data, we will decide areas that will be the most effective for brush up. After that, we will look at the whole thing once more to make sure if there are still any faulty parts.
※There will be a monthly fee to make any necessary brush up. A meeting time will be held once every 1-2 weeks, and thus we will propose our ideas while looking at the data with clients.
Renovation
Often times even when the site is finished, clients still have many requests they wanted to make. For example, adding more of a specific functions or create new pages and parts for the site.
※In this case, we can make an individual estimate each time according to the content requested. If the requests is expected to be relatively frequent (1-2 repairs in several months), a certain amount of monthly fee will be charged.